Customer satisfaction

In 2016 Schijvens conducted a customer satisfaction survey among its customers. The customer satisfactory score was determined by asking the customer’s one question: “How likely is it that you would recommend Schijvens to a friend or colleague as a corporate clothing manufacturer?”

Schijvens is very proud of the Net Promoter Score (NPS) that came from this:

An 8,3

Some quotes from customers which underlines the high score:

 

Kruidvat

“Enthusiasm of the team and service. In addition, the fact that dealing with large volumes is not an issue.”

 

Hema

“Schijvens is more than a supplier. Schijvens is a partner and is innovative and flexible.”

 

Praxis

“Pleasant and personal contact. Schijvens is ultimately service oriented, provides individual attention and is relevantly customer oriented.”

 

Blokker Holding

“Schijvens has a ‘overall’ better offer than the competitor. Price promise, written confirmation and in practice the vigour that delivers on the promise.” 

 

Brico

Brico says: “The price and customer friendliness is a competitive advantage.”

 

CSU

“Better or different to the competitor: Schijvens is more creative, personal, flexible.”

 

Intratuin

“Simply put organised, easily reachable, accessible and immensely service oriented. Good value for money and a proactive attitude.”

 

Ricoh

“The Schijvens clothing definitely lives up to the expectation and the quality is good.”

 

Welkoop

“Service fee, stock control. Back office communication is good and fast. For Hetty as a buyer, our familiar feel is very important!”

 

Leen Bakker

“Sincerity, fulfilment of appointments, clear communication, service and friendliness.”

 

Sligro

“Competitive skills: Based on internal research, comparing portfolio’s, Schijvens specialises in supermarkets.”

 

Makro

“Schijvens has a good reputation with regards to the quality / price ratio.”

 

Staples

“Personal contact, expertise and trust.”

 

NS

“The briefing prepared for the different formula is creative and very well translated.”

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